Shepperton Medical Practice

Patient Survey 2011/12

	Shepperton Medical Practice Patient Survey Results 2011-12
	Summary of Survey Results 2011-12
	Practice Patient Survey Questionnaire - 2011-12 (shows the questions used)

Patient Participation Group Meeting Minutes

	Minutes of PPG meeting held on 20/3/12
	Minutes of PPG meeting held on 6/12/11

Patient Participation Group (PPG)

We are setting up a Patient Participation Group at Shepperton Medical Practice. We are looking for people to join the group and are hoping to recruit a wide range of pa-tients so that the Practice population is fairly represented, that is, a mix of young, elderly, men and women, those with long term condi-tions, employed, unemployed, carers, patients with a disability and patients from different ethnic back-grounds, etc.

The group will meet at the surgery once every 3-6 months at an agreed date and time.

We believe that the group will be invaluable in acting as an interface between patients and the practice, working proactively to improve services.

The aims of the group include:- exchange of ideas/set up survey to improve patient experience discussions regarding new patient services To act as a forum to feedback to the practice suggestions for improvement to services pro-vided by us (patient services, the organisation and the building and premises)

Patient Reference Group (PRG)

We are also setting up a Patient Reference Group with whom we can gather information and exchange ideas via e-mail. The group would not meet in person but could consist of up to 500 patients making up a “virtual” group.

This group would be called upon to assist the PPG when creating and conducting surveys or when the Practice requires patient input for new services and developments.

The Practice would set up and manage this e-mail group and contact patients from time to time, giving patients in the Reference Group an opportunity to have a say.

We are looking for patients in any age group, but particularly those with young children, teenagers, carers, patients with a disability, as well as those with long term conditions (such as asthma, hypertension, heart disease, kidney disease, diabetes etc).

Application to become a member

Personal Details Name: Date of Birth: E-mail: Address Postcode   Occupation   Date of Application     I would like to help shape the future of patient services at Shepperton Medical Practice, please include me in the following group/s:- Patient Participation Group (I can attend meetings) Patient Reference Group (Please contact me via e-mail) Both Groups Your help in completing the following would be appreciated, so that we can make sure all our groups of patients are represented as far as possible Are you? Male Female Age Group Under 16 years 55-64 years 17-24 years 65-74 years 25-34 years 75-84 years 35-44 years over 84 years 45-54 years     Ethnic Origin - I would describe my ethnic origin as follows: (please tick as appropriate) White Mixed Other British White & Asian Chinese Irish White & Black African Other ethnic group Other Black background White & Black Caribbean     Other mixed background         Black or Black British Asian or Asian British   African Bangladeshi I do not wish to disclose Caribbean Indian   Other Black background Pakistani     Other Asian background   How would you describe how often you come to the Practice? Regularly Occasionally Very rarely   To get us started - Ideas/Suggestions/Comments. What do you think you can bring to the group?